CoffeeTico Services ™
Policies
Returns:
For coffee: The buyer has seven (7) days to return the item (buyer pays shipping fees). The item will be refunded.
For machines: Returns and exchanges of defective products are only accepted up to thirty (30) days from the date of purchase. SAECO-USA will accept for credit any defective products with
missing parts; however, the account will be charged a flat fee of 20% as a handling charge for all products received with
missing parts. Your original invoice or receipt is required. Products shall not be returned without prior written
authorization from Ssaeco-USA. Buyer shall bear risk of loss for products returned. Inadequate packaging of returns and failure to follow SAECO-USA's packaging specifications may result in damage to products. Products returned after 30 days of purchase that conform to the invoice and are not defective will not be
accepted for return or exchange. Seller’s remedies for breach shall not be limited by acceptance of returned products.
Remedy Limitations:
For machines: All products claimed to be nonconforming must be shipped to SAECO-USA in Glenwillow, Ohio at
Buyer’s cost. Products shall not be returned without prior written authorization from SAECO-USA. Please contact SAECO USA,
INC. at 1.800.933.7876 to obtain a Return Authorization number. Products are to be shipped to SAECO USA, 7905
Cochran Road, Suite 100, Glenwillow, OH 44139, with the R.A. number clearly labeled on the outside of the box.
Delivery of any merchandise not clearly labeled with a valid R.A. number will be refused. Please allow 3-4 weeks to
process the return. SAECO-USA’s acceptance of any product shipped shall not be deemed an admission that the products are
nonconforming, and, if SAECO-USA finds that any products returned are not defective, such products shall be reshipped to the
Buyer at its expense and Buyer shall be charged for all other chargers incurred by SAECO-USA. For any returns within 30 days of
purchase, if the products are nonconforming, SAECO-USA shall either furnish substitute products or, at the option of Seller, refund
the purchase price to the Buyer. The exercise of either option above shall operate as a release of claims of Buyer for
damages. Buyer expressly waives its rights to consequential or incidental damages in the event the products are found to be
nonconforming. All returns after 30 days of purchase shall be deemed returns for repair under warranty. SAECO USA,
INC. will handle all repairs covered by the warranty and return products free of charge to Buyer.
You are responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore, we strongly recommend that you purchase insurance from the courier for returned items.
Refunds:
For coffee: The buyer has seven (7) days to return the item (buyer pays shipping fees). The item will be refunded. Please allow 10-15 business days for CoffeeTico Services ™ to inspect your return and process your refund. You will receive an e-mail notification with a copy of your credit transaction.
Cancellation of an order:
Orders cancelled or refused after they've shipped will be treated as returns.
Transaction fees we incur for all orders cancelled after the day they were placed will be deducted from credits and refunds.
Defective Merchandise
For machines: Any merchandise found to be defective within 30 days of purchase may be returned for replacement. Please read section under "Remedy Limitations".
Merchandise that becomes defective after 30 days is subject to the manufacturer’s warranty.
Repair Warranties
All products repaired by SAECO USA, INC. under Service Labor shall be warranted on parts
and labor for 90 days from date of repair. This warranty will only be valid for the specific repair carried out by SAECO
USA, INC. Please contact SAECO USA, INC. at 1.800.933.7876 to obtain a Return Authorization number or detailed
information on a Service Center in your area.
Repair Services performed by CoffeeTico Services ™ outside of manufacturer warranty is warranted for 90 days.
All machines come with a one year manufacturer warranty on parts and labor. Improper use of the machine can result in the loss of your warranty coverage. Warranties are voided for machine that leave the United States.
Parts Warranties
All parts purchased from SAECO USA, INC. will be warranted for 30 days from date of
purchase.
Sales Tax
We do not collect sales tax on items purchased at CoffeeTico Services™.
Prices are subject to change without notice.
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