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Costa Rica Gourmet Coffee- Espresso & Tarrazu; Home, Business & Office Coffee Service
SAECO, GAGGIA & Solis Espresso Machines - Authorized Dealer & Repair Service Center
for Maryland, Virginia and the Washington, D.C. Area
Located in Montgomery County, Maryland
(301) 424-3818
 
coffeetico name
"The bean and the machine..."
for a sustainable future.

(Espresso Machine Repair Service & Office Coffee Service)

Updated January 15, 2010
 

SAECO, GAGGIA & Solis Espresso Machine Repair Service:

CoffeeTico Services ™ is trained and certified by SAECO, GAGGIA & Solis to provide maintenance, technical support, and machine repair on SAECO, GAGGIA & Solis espresso machines for home, office, and business in Maryland, Virginia and Washington, D.C. Area.

Please call 301-424-3818 or e-mail us at customerservice@coffeetico.com
to schedule machine drop-off and/or pick-up.

To expedite the process, fill out the Machine Service/Repair Request Form below if shipping your machine to us or when delivering your machine. (This form also provides information on how to pack and ship your machine).

  MACHINE SALE SPECIALS! Call us for Details!  


Our Location:

CoffeeTico Services ™ is located in Montgomery County, Maryland. Our address is:

11504 Paramus Drive
Gaithersburg, Maryland 20878



FREE Espresso Machine Diagnostic:

CoffeeTico Services ™ will perform FREE machine diagnostic to identify component failure. Prior to commencing any repair and/or cleaning service, CoffeeTico Services ™ will provide an estimate of repair work (FREE). CoffeeTico Services ™ will not begin any repair and/or cleaning work until obtaining approval from customer.


 

Espresso Machine Repair Service includes:

  • Machine Diagnostic Includes: Complete diagnostic check of all components.
  • Machine Cleaning Includes:
    • Complete external cleaning: Components will be degreased and any coffee beans or residuals will be removed. Brew group will be re-lubricated.
    • Complete internal cleaning. We will clean coffee beans and residuals; remove and clean burrs; and, clean doser channel components. Grinder will be reset. Descaling will be performed.
  • Repair Service Fee - Flat Rate.
  • Parts and Replaceable Components are Additional Cost: CoffeeTico Services ™ will contact you, after diagnostic check, if there are any damaged parts or components. All replacement parts are SAECO, GAGGIA & Solis parts and an hourly charge to replace them will apply. We will provide you with an estimate of the cost to repair (parts + labor + shipping) and we will not begin repairs until you have authorized us to replace the parts.
  • Repair Services Warrantee: CoffeeTico Services ™ machine repair service is warranted for 90 days.
Machine Pick-up: Once machine repair or cleaning is complete, CoffeeTico Services will contact customer to arrange for pick-up. The customer has 30 days to pick up the machine. Likewise, once diagnostic repair quote is provided to customer, customer has 30 days to approve work and/or pick up (or arrange for return shipment) the machine. After 60 days, CoffeeTico Services will dispose and/or recycle machines that have not been picked up.


Have technical questions?

Give us a call at 301-424-3818 or contact us using our form or e-mail us at customerservice@coffeetico.om. We will be glad to help you!

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Want to replace your machine?

Give us a call at 301-424-3818 or contact us using our form or e-mail us. CoffeeTico Services ™ is ready to help you by providing you with a choice of the best machine types for your needs and budget.

Our Trade In, Trade Up Program is an excellent way to trade in your old espresso machine and get a SAECO or GAGGIA espresso machine for le$$! For more details, call us at (301) 424-3818 and/or email us at: customerservice@coffeetico.com   You must obtain our authorization before completing the Trade In, Trade Up transaction.

Also as a factory Authorized Retailer and Service Repair Center for SAECO, CoffeeTico Services ™ has access to a great selection of like-new, reconditioned espresso machines. Of the like new and reconditioned espresso machines, some have been discontinued, others have been returned or have been demo machines. These like-new machines and reconditioned machines come with a six (6) month warranty. Contact us as for machine availability.


 

NEW!         OFFICE COFFEE SERVICES (OCS)         NEW!

NEW! CoffeeTico Services™ is now offering Office Coffee Service (OCS) that includes machine rental and office coffee service for your office and/or business in the Washington, D.C., Maryland and Northern Virginia area. You, your employees and your customers can enjoy great gourmet coffee without the purchase cost of a machine! Contact us for more information.

Why lease?

  • It can be tax deductible.
  • Rental payments are an operating expense.
  • Preserves your working capital.

 
 
   

coffeetico name
Costa Rica Gourmet Coffee- Espresso & Tarrazu; Home, Business & Office Coffee Service
SAECO, GAGGIA & Solis Espresso Machines - Authorized Dealer & Repair Service Center
for Maryland, Virginia and the Washington, D.C. Area
Located in Montgomery County, Maryland
www.coffeetico.com
(301) 424-3818
 
All material in this website is owned by CoffeeTico Services™.